1. Cancellation Policy for Initial Assessments (face-to-face)
We ask for appointments to be paid for in advance. If you give us seven days notice of being unable to attend an Initial Assessment we will provide a ninety percent refund (to cover our banking and administration costs).
2. Cancellation Policy for On-going Appointments (face-to-face)
Once you commit to a time slot with a counsellor (and / or set of dates), this is your appointment every week. If you are unable to attend a session and you give us TWO WEEKS notice, we will only ask for a holding fee of £30 to keep the slot open for you (and / or to cover associated fees). If you give us less than two weeks notice, we ask for the full fee.
3. Cancellation policy for Video sessions
Skype offers more flexibility and your therapist will indeed do his or her best to meet your requirements. However, we do ask for notice for cancelling sessions. If you give five days notice (or less), we ask for a cancellation fee of £30 pounds but if you give us only three days (or less) we ask for the full fee (£100).
4. Contacting your counsellor outside your appointment
If you are doing couple work please copy your partner into all correspondence with your counsellor and keep the messages as business like as possible – for example notifying about holidays or details of a book mentioned in the session. In this way, there is no danger of setting up secrets or risking the impartiality that is at the heart of couple counselling.
We offer a confidential service. The only occasion that we would break confidentiality is when you tell us something that effects the safety of a child or when you are likely to be a serious risk to your self or someone else. If you are in couple counselling and you tell your counsellor a secret when your partner is not present this can compromise the work.