A session with Andrew in London costs £180. If you would like to see a member of his team, it costs £135 in London (for face-to-face) and £90 for Skype. 

We provide an initial assessment session of fifty minutes to discuss your situation and whether we are the right people to help. (If not we will make suggestions of the best way forward). At the end of the session, if you are still interested in counselling, we will discuss a contract of work together.

This varies from person to person but we will give a rough idea at the initial assessment consultation. We generally see couples for twelve sessions and individuals for six. Our aim is to provide as many sessions as your circumstances require. Throughout the counselling process, we are happy to discuss your progress and give estimates of how many more sessions are needed.

If you are working face-to-face, we hold open your slot, so you will see your therapist each week on the same day at the same time. If you are working on-line, there is more flexibility.

When working face to face, if you cancel without giving two weeks notice, you will still have to pay for the session. With on-line counselling, see the relevant question below.

When working face to face, if you give notice of two weeks or more, you do not have to pay the full fee. However, there is a holding fee of £40 to keep the slot open for you while you are away.

One of the advantages of Skype sessions is that they offer more flexibility and your therapist will indeed do his or her best to meet your requirements. However, we do ask for notice for cancelling sessions. If you give four days notice (or less), we ask for a cancellation fee of £30 pounds but if you give us only two days (or less) we ask for the full fee (£90).

We will give at least two weeks notice of holidays and phone if we are unable to counsel for any unforeseen reason. Obviously, you will not be charged for the session nor will there be a fee to hold the slot open.

When your first appointment has been confirmed, you will be sent an email contact address and a mobile number for text messages (in an emergency). We would be grateful if you could mainly communicate via email when necessary (for example: about forthcoming holidays). Be aware that entering into private correspondence (without copying in your partner) can set up ‘secrets’, risk making your partner feel excluded and hamper the work on your relationship and therefore best avoided. It is our policy not to enter into phone conversations with clients beyond on scheduled and pre-agreed occasions.

We ask for one week’s notice if you wish to end your counselling, so that we can do a proper ending session. If your work is coming to end, we will discuss that in advance and you will not be liable for the rest of the sessions in the contract.

We will not reveal anything about you or your particular circumstances unless we have reason to believe that there is a risk of serious harm (to yourself or another person – especially a child). If this was the case, we would do our utmost to discuss the issues and my concerns with you first. I should add in almost thirty years working with couples and individuals and have never needed to break confidentiality yet. Marshall Method Therapy – Confidentiality Record-keeping Policy (PDF, 187kb).

As you know, Andrew is a writer and therefore asks his clients to let him use the learning and knowledge gained from your time together to inform his work. He will not reveal any personal identifying information. He also combines case histories to further protect anonymity.

If you are seeing Evelyn or Jon, in London, their names will be on a plaque outside and will buzz you into the building.

If you are the first appointment of the evening, they will be in their room about five or ten minutes beforehand to answer the buzzer.

Please use the contact form below to register. Tricia, the Practice Manager, will endeavour to respond by email as soon as possible and let you know when there is likely to be an initial assessment with one of the team. After the initial consultation, if we do not have any available on-going slots, we will put you on our waiting list and hope to find an on-going slot within a couple of weeks. Your therapist should be able to give you some indication at your initial assessment about when work can commence.

• Andrew, Evelyn and Debby have Diplomas in Marital & Couple Counselling Theory & Practice (Relate).
• Debby and Evelyn also have the Diploma in Psychosexual Therapy (Relate).
• Jon has a Higher Diploma from the Gilead School of Counselling and is a member of the BACP.
• Claudio has a Diploma in Clinical Family Therapy and the Advanced Diploma in the Supervisor of Systemic Psychotherapy (from the Institute of Family Therapy).

The approach is combination of Psycho-dynamic and Systemic. Psycho-dynamic looks at the influence of your first childhood relationships with your parents and their impact on all subsequent relationships. Meanwhile, Systemic is focused on the here and now and engages the therapist and the clients as a team looking at how the relationship could be changed and improved today. In addition, there are some ideas from Brief Dynamic Interpersonal Therapy and Mindfulness.

We welcome feedback from clients and knowing what is not working is an integral part of the healing journey. If the problems cannot be resolved with the therapist, we ask you to put your complaint in writing and it will be dealt with by Andrew. If the complaint is about him or you are not satisfied, it is taken to outside arbitration. Marshall Method Therapy – Complaints Policy (PDF, 259kb).

The initial consultation assessment is paid in advance via PayPal or direct into our bank account and each subsequent appointment is paid a week in advance.

Please use the contact form above and the Practice Manager will answer via email.